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Transactions with low priority are processed longer, but with lower fees. High-priority transactions are processed faster, but with a higher fee.
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FAQ
If you haven't found the answer to your question or you're having trouble in transfer, please contact our technical support and we'll help you!
What is SWAP? Why is it needed?
SWAP is a system for instant sale and purchase of cryptocurrency in the most convenient mode without registration and verification in three steps. Under the hood, during every transaction, a transaction occurs first through P2P and then through an exchange. Thus, SWAP is a simplified interface for the exchange + P2P.
Why provide a phone number?
An SMS with a confirmation code is sent to your phone to complete the operation. This need only applies to the purchase of cryptocurrency to check for fraud.
Why specify an email?
Notification letters about the status of the exchange are sent to your email, and it is also needed to receive a refund.
What happens if I send an amount less than indicated in the application?
A login and password will be sent to your email to receive a refund through the MATBEA wallet. The money will drop into your account.
What happens if I do not meet the deadline for paying the application?
If you did not have time to send money, you can simply start a new exchange. If you sent, but the cryptocurrency did not have time to be confirmed, then use your email login and password to receive a refund through the MATBEA wallet.
Where does the rate come from?
The rate is formed based on supply and demand through the MATBEA exchange and P2P.
Is the exchange rate fixed?
The exchange rate is not fixed.
What is MATBEA's exchange fee?
MATBEA takes a fee of 0.3%, which consists of the fee for P2P exchange and exchange through the exchange. The exchange also includes a fee for the withdrawal of cryptocurrency, which miners take
What are the limits on the amount?
There are restrictions of 1,000 euros per transaction and 10,000 euros for all transactions in total, after which you must pass verification through SumSub and the restrictions will be lifted, you also need to take into account that the exchange amount may be limited by current offers on the P2P exchange, but as a rule, there is always there is liquidity.